Return and Refund Policy

We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to US AND CANADA.

  • 30 DAY RETURN POLICY

    If you wish to return an item and want a refund, please notify us within 30 days after delivery via email to sales@creative-arcades.com If you have found a defective product, then please send us a picture of a damaged product. We will then send the courier to collect the item for you. We will bear the total cost of the case. We will send you a new item at no additional cost, and if you no longer need the item, we will refund the entire order amount on the card you used while shopping. If you have ordered wrong product and want to exchange then return shipping charges are your responsibility. Non-Defective Product Returns subject to 20% restocking fee. Customer responsible for all shipping cost.

    Return and Refund Conditions:

    Return Address

    CREATIVE ARCADES
    25954 Commercentre Dr., Lake Forest, CA 92630

    The product should not be in used conditions. Once we have received the product, we will refund the order amount. on the card, you used when you made the purchase.

     ⭐ Please save all packaging materials and damaged goods before filing a claim.

    ⭐ Lost or Stolen orders over $100 USD requires a police report. 

    • RETURN PROCESS

      To start a return, you can contact us at sales@creative-arcades.com or call us at 949-381-7367. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

      • DAMAGED AND WRONG PRODUCTS OR ISSUES

        Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

        • EXCHANGES

          We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item please contact us at sales@creative-arcades.com or call us at 949-381-7367.

          • RESTOCKING FEE

            ⭐ Returns and exchanges are subject to a 20% restocking fee. Orders cancelled before shipping are subject to a 10% order cancellation fee, these fees are to cover processing fees from payment processors from purchase to return processing. Custom artwork is non-refundable.

            • REFUNDS

            We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

            Refunds (if applicable)

            Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

            Refund Period:

            It takes 5-7 working days for the customer to receive a refund. We return the money to the customer’s card after receiving the goods. Please note that we return the money immediately to the customer’s card after receiving the goods back. Still, their bank usually takes 5 -7 working days to process the refund and deposit it into the customer’s credit card account.

            Late or missing refunds (if applicable)

            If you haven’t received a refund yet, first check your bank account again.
            Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet. please let us know by email at sales@creative-arcades.com Or Call 949-381-7367.

            Address:
            CREATIVE ARCADES
            25954 Commercentre Dr., Lake Forest, CA 92630
            Phone: 1 (949) 381-7367
            Email: sales@creative-arcades.com

            For Any Question, You Can Contact Our Team
            Support: Monday - Friday 9AM - 4:30PM PST